In June 2023, all customers will be upgraded to our embedded payments platform. After that date, third-party payment processors will no longer be supported. We’ve compiled this set of FAQs to help walk you through what you need to know about upgrading to embedded payments.

After application and approval, you’ll get access to InkSoft’s powerful new tools:

  • Save money on fees with ACH payments, capped at $20 in processing fees
  • Save time with reconciliation directly in InkSoft
  • Collect payment faster and more reliably with automation
  • Better customer experience: easy, speedy checkout
  • Train your staff quickly – just one platform to manage
  • Control what payment methods are available with dollar thresholds (for example: only accept ACH past a certain amount)
  • Unlimited support (with a real live person)
  • Even issue refunds directly from InkSoft

You will need to update if you are currently on InkSoft’s legacy platform. This update unlocks additional functionality and costs nothing. Contact your Customer Success Manager or support@InkSoft.com to update to the current version of InkSoft.

Your shop’s success is our priority.

We’re happy to work with you if you’re currently under contract with another processor or if you have other concerns, questions, or feedback. Contact your Customer Success Manager or email us at support@inksoft.com.

Our team can help you with strategies and resources to make it easy and profitable for you to join embedded payments.

We’ve gathered the most common questions we’ve received about upgrading below.

Why are you offering embedded payments?

We’ve heard so many shops request all kinds of great payment features, like refunds and fees. We’ve heard time and time again that processing fees, unnecessary holds, slow deposits, and poor customer service made third-party payment processing a huge pain.

We listened. But we couldn’t begin to provide the level of service necessary to create that product. Payments are right at the center of your business. It’s important to get it right.

Now, we have the resources and a dedicated team for payments that can finally deliver these urgently needed updates and improvements.

But to make those improvements, we had to make a choice.

Managing multiple integrations, requirements, and systems made feature development impossible to plan and manage. It became clear that we couldn’t provide you with the features you’re asking for because other processors made it nearly impossible.

We’re offering embedded payments to give shops what they need and have asked for to continue growing.

How do I know I can trust InkSoft’s embedded payment solution?

InkSoft’s embedded payments are powered by Payrix, an FIS company. FIS is the leading provider of technology for merchants, banks, and capital markets firms globally.

Security and privacy are essential to payment processing. By partnering with Payrix, we are able to offer a variety of industry-standard best practices to securely process payments.

Our embedded payments solution protects you and your customers: all supplied credit card information is transmitted via Transport Layer Security (TLS), which is the most up-to-date and secure version of Secure Sockets Layer (SSL) technology.

We do not store any credit card data. Like any payment processor, all of your data is encrypted to ensure compliance with data protection regulations (such as the Payment Card Industry Data Security Standard, also known as PCI DSS).

How long does it take to get deposits / get paid?

Deposits may include card and eCheck activity.

Cards are settled and deposited in 2 to 3 banking days from the date of the transaction.

eChecks are settled and deposited in 5-6 banking days from the date of the transaction.

Please note: transactions made after 9:30 p.m. EST are considered the following day.

By default, any fees that are due for that day are automatically netted from the deposit to your account. These fees may include exception items from a previous day’s activities.

Are embedded payments only available in the U.S.?

Yes. InkSoft’s embedded payment functionality is currently available to U.S.-based shops only (50 states, territories not included). Due to the differences in rules, regulations, underwriting requirements, and integration requirements, we do not currently offer embedded payments to international customers.

We are actively researching international payments. We plan to begin by supporting Canadian shops first.

We will continue to support the existing payment options for international shops. We’re committed to providing a robust solution no matter where your shop is located.

Do I have to make the switch right now?

You have until June 28, 2023 to set up InkSoft embedded payments. But we recommend switching sooner rather than later. Most shops are approved same-day, but it can take up to two weeks in some instances.

To avoid disruptions in your ability to utilize payment automations please sign up before June 28.

For users on our updated platform:

Your account is automatically switched to embedded payments once it’s been approved. Here’s a video on how to get started with payments in your InkSoft account:


For customers on our legacy platform:

Once you’ve signed up for payments, a member of the Customer Success team will reach out to you to upgrade your account. Once upgraded, you can start accepting payments immediately.

What happens after I sign up?

Your account will be automatically switched as soon as your account has been reviewed and approved. This happens in many cases almost instantaneously, but for others, it can take up to two weeks.

How do I refund a transaction that occurred prior to my account upgrade?

You will need to log in and issue the refund directly from that provider. All future refunds can be issued directly within InkSoft.

What if I have a capital loan or am under contract with my provider?

We want to work with you because we understand how important payments are.

Please get in touch with your Customer Success Manager or contact support@InkSoft.com to ensure that there are no disruptions in your payment services on June 28.

Please be aware that future development (features, enhancements, bug fixes, maintenance, etc.) will only occur on the new payments platform.

What resources are available to help me upgrade?

Check out the InkSoft Payments FAQ for more detailed information.