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F.A.Q.

Frequently Asked Questions

Is InkSoft Secure?

We only use the latest and most secure processes, software, hardware and backup measures to protect your data. Your InkSoft powered shopping carts and websites are also safe. All transactions are encrypted and secured by using a free or paid SSL certificate. See our optional paid SSL options here.

How much does InkSoft cost?

Our prices and plans are public, published right on our site. Check them out here. No secret or surprise fees.

What is InkSoft?

InkSoft is the industry’s most advanced online designer and Ecommerce platform built exclusively for printers. InkSoft is 100% web-based software. This means no installations, downloads, backups, upgrades and any technical nonsense. Web-based software is better because you are always in the latest and greatest version on InkSoft.

Is there an InkSoft demo or trial?

We don’t currently offer a free trial version of InkSoft. You can visit the InkSoft demo site here.

Can I use my own domain names?

Yes, you can use your very own custom domain name, or sub-domain for each of your InkSoft powered web stores.

Can I buy or license the Design Studio only?

InkSoft was designed to be a complete solution so we don’t offer the Design Studio separately. However, you can ‘embed’ the Design Studio into an existing website. Embedding is perfect for those seeking to add a design tool to their existing website. See an example of the Design Studio embed here.

Can I use my own servers?

No. InkSoft is not available for self-hosting. InkSoft requires very specialized technology and hardware along with a professional staff. We do all the heavy lifting so you don’t have to.

What kind of printing processes does InkSoft support?

InkSoft offers both support for digital and vector designs. Additionally, InkSoft has print pricing controls to allow you to charge based on the type of art and products your shoppers select.

Do I have to have a website?

No. InkSoft is a complete solution which provides a professional customizable website. If you already have a website, and want to continue using it, you can embed the InkSoft Design Studio.

What can I sell?

InkSoft is a robust ecommerce platform. You can sell both customizable and ‘static’ non-customizable products in any category. InkSoft is perfect for apparel, signage, promotional items and more. InkSoft allows for unlimited products and unlimited categories and subcategories.

I’m a developer…can I buy the code?

No. InkSoft is a complete solution and is made available as a service. We do not license or sell our source code.

What integrations and APIs are available?

InkSoft is integrated with many third party services such as MailChimp, Constant Contact, UPS, FedEx, Stamps.com and wholesale apparel suppliers. InkSoft makes ‘Store API’ data available for the use in creating a custom website. Ask our team for more details about integrations and APIs.

What file formats does art come in?

All vector designs will be provided as: Vector SVG and Vector PDF. All digital designs come in PNG and TIFF formats.

What support and training come with InkSoft?

InkSoft includes free support and training. Technical support is available via phone and from our support HelpDesk. We make many training resources available to our users including video tutorials, guides, and webinars

Learn more about InkSoft

Have questions about InkSoft? Let our team address your questions and help you better understand how your business can benefit from InkSoft.

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Phone: 800-410-3048 Help: support.inksoft.com